DS-920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Check the firmware version.

Follow the steps below to check the firmware version.
NOTE: Illustrations may vary depending on the Operating System you are using.
 

A. Check the firmware version of your machine

  1. Slide the Wi-Fi® switch of your machine to OFF.
  2. Turn on your machine by pressing Power on the control panel of your machine.
  3. Connect your machine to the PC with a USB cable.
  4. Press OK on the control panel of your machine.
  5. Launch the DSmobileCapture.
  6. Choose your machine and click OK.
  7. Click Setup Setup  (This step is only for Windows®).
  8. Click Information and check the firmware version of your machine next to F/W Version.

    Information


B. Check the Wi-Fi® Firmware version

  1. Slide the Wi-Fi® switch of your machine to ON.
  2. Turn on your machine by pressing Power on the control panel of your machine.
  3. Wait until the color of Wi-Fi® LED changed from red to blue or orange.
    It will take 40 seconds.
  4. Connect your machine to PC with a wireless network connection.
  5. Launch your PC's web browser and type http://10.10.100.1 in the address bar.

  6. Click Setting => Status.
  7. Check the Wi-Fi® firmware version.
    The last 4 or 5 digits next to Firmware Version show the Wi-Fi® firmware version.

    Status

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-820W, DS-920DW

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