DS-920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

OCR feature does not work.

Follow the steps below to how to work OCR feature.


  • The scanner resolution is too low.


    Increase the scanner resolution


    (Windows)

    Use PaperPort™ 12SE to increase the resolution.


    (Macintosh)

    Use Presto! PageManager 9 to increase the resolution.


  • (Windows)

    Nuance PaperPort™ 12SE has not been installed on your computer.


    Make sure you have installed Nuance PaperPort™ 12SE from the supplied DVD-ROM.


  • (Macintosh)

    Presto! PageManager has not been installed on your computer.


    Make sure you have installed Presto! PageManager from the supplied DVD-ROM.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-620, DS-720D, DS-820W, DS-920DW

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