DS-920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Paper suitable for scanning

Acceptable documents:

 

Standard Paper Length

1 side scan

3.5 in. to 32 in. (90 mm to 812.8 mm)
 

2 side scan (duplex models only)

3.5 in. to 16 in. (90 mm to 406.4)

Width 2.2 in. to 8.5 in. (55 mm to 215.9 mm)
Weight 16 lb to 28 lb (60 g/m2 to 105 g/m2)

To scan a thinner document than this thickness, use the Carrier Sheet.

> Click here to see how to load the Carrier Sheet.

Maximum Number of Pages 1 page
Standard Paper Size A4 8.3 x 11.7 in. (210 x 297 mm)
A5 5.8 x 8.3 in. (148 x 210 mm)
A6 4.1 x 5.8 in. (105 x 148 mm)
A7 2.9 x 4.1 in. (74 x 105 mm)
A8 2.0 x 2.9 in. (52 x 74 mm)
B5 7.2 x 10.1 in. (182 x 257 mm)
B6 5.0 x 7.2 in. (128 x 182 mm)
B7 3.6 x 5.0 in. (91 x 128 mm)
B8 2.5 x 3.6 in. (64 x 91 mm)
Legal 8.5 x 14 in. (215.9 x 355.6 mm)
Letter 8.5 x 11 in. (215.9 x 279.4 mm)

 

Plastic Card
(non-duplex models: Non-embossed Card Only)
Length 1.57 in. to 3.4 in. (40 mm to 86 mm)
Width 1.57 in. to 3.4 in. (40 mm to 86 mm)
Standard Size (ISO) 3.37 x 2.13 x 0.03 in. (85.6 x 54.0 x 0.76 mm)
Material Plastic (PET)
Type Plastic card such as driver's license or insurance card
Thickness Less than 0.031 in. (0.8 mm)
Maximum Number of
Pages
1 page

 

Receipts Length 1 side scan
3.5 in. to 32 in. (90 mm to 812.8 mm)

2 side scan (duplex models only)
3.5 in. to 16 in. (90 mm to 406.4 mm)
Width 2.2 in. to 8.5 in. (55 mm to 215.9 mm)
Thickness More than 0.016 in. (0.04 mm)
Maximum Number of
Pages
1 page

 

 

Unacceptable documents

 

  • Documents with paper clips or staples
  • Documents with wet ink
  • Fabrics, metallic sheets, overhead projector sheets
  • Glossy or mirrored media
  • Embossed plastic cards
  • Documents that exceed recommended thickness

 

 

 

Documents recommended for use with the Carrier Sheet

Use the supplied Carrier Sheet when you scan the following:

 

  • Documents with a carbon sheet attached on the back
  • Documents written in pencil
  • Documents narrower than 2.2 in. (55 mm) wide
  • Documents shorter than 3.5 in. (90 mm) long
  • Documents of uneven thickness, such as envelopes
  • Documents with large wrinkles or curls
  • Bent or damaged documents
  • Documents that use tracing paper
  • Documents that use coated paper
  • Photographs (photographic paper)
  • Documents printed on perforated paper
  • Documents printed on unusually-shaped paper (not square or rectangle)
  • Documents with photos, notes, or stickers affixed to them
  • Documents that use carbonless paper
  • Documents that use lose-leaf paper or any paper with holes in it
  • Photographic negatives

 

 

> Click here to see information for loading the Carrier Sheet.

 

 

 

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-620, DS-720D, DS-820W, DS-920DW

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