FAQs & Troubleshooting

FAQs & Troubleshooting

My scanner is connected but it will not feed my document or do anything else.

Check the paper feed path and ensure there is nothing blocking the feed path.
If the feed path is clear and the issue remains, perform the following steps:

  • Your document is not set correctly.

    Insert your document until you feel the top edge of the document touch the inside of your scanner.

  • Your document is too thin or too thick.

    Check that your document is acceptable.

    > Click here to see detail of suitable document.

    If your document is not the issue:

    1. Confirm that the USB cable connecting your scanner to your computer is properly connected.
    2. Re-install the scanner driver from the DVD-ROM.

  • The scanner's top cover is open.

    Close the top cover and start scanning again.

  • The scanner is turned off because the auto power off function is active.

    Press Power to turn on the scanner.

  • You are operating the settings menu. (SD mode only)

    Get out the settings menu to put the scanner into standby mode.

  • No SD card is inserted in the scanner's SD card slot. (SD mode only)

    Insert an SD card into the scanner's SD card slot.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-820W, DS-920DW

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