MFC-J4510DW

FAQs & Troubleshooting

FAQs & Troubleshooting

When I try to send a fax the message "FAX # Restricted" appears on the display.

You can use your Brother machine's Dial Restriction feature to prevent users from accidentally sending a fax or placing a call to the wrong number.

There are three settings available for this feature:

Off: If you choose Off, the machine does not restrict any dialing method.

On: If you choose On, the machine will restrict all fax sending and outbound calls. 

Enter # Twice: If you choose Enter # Twice, the machine will prompt you to re-enter the number, and then if you re-enter the same number correctly, the machine will start dialing. If you re-enter the wrong number, the LCD will display the message Fax # Restricted
 
The Enter # Twice setting will not work if you use an external telephone or press Hook before entering the number. You will not be asked to re-enter the number.

To change the machine's Dial Restrict settings, follow one of these steps:

Restrict dialing from the dial pad

To restrict dialing from the dial pad, follow the steps below:

  1. Press Settings(Settings).

  2. Press All Settings.

  3. Swipe up or down, or press the Up or Down arrow key to display Fax.

  4. Press Fax.

  5. Swipe up or down, or press the Up or Down arrow key to display Dial Restriction.

  6. Press Dial Restriction.

  7. Press Dial Pad.

  8. Press Enter # Twice, On, or Off.

  9. Press Home(Home).


Restrict dialing from the Address Book

To restrict dialing from the Address Book, follow the steps below:
  1. Press Settings(Settings).

  2. Press All Settings.

  3. Swipe up or down, or press the Up or Down arrow key to display Fax.

  4. Press Fax.

  5. Swipe up or down, or press the Up or Down arrow key to display Dial Restriction.

  6. Press Dial Restriction.

  7. Press Address Book.

  8. Press Enter # Twice, On, or Off.

  9. Press Home(Home) .



Restrict dialing from Shortcuts

To restrict dialing from Shortcuts, follow the steps below:

  1. Press Settings(Settings).

  2. Press All Settings.

  3. Swipe up or down, or press the Up or Down arrow key to display Fax.

  4. Press Fax.

  5. Swipe up or down, or press the Up or Down arrow key to display Dial Restriction.

  6. Press Dial Restriction.

  7. Press Shortcuts.

  8. Press Enter # Twice, On, or Off.

  9. Press Home(Home).



Restrict dialing from an LDAP Server

To restrict dialing from an LDAP Server, follow the steps below:

  1. Press Settings(Settings).

  2. Press All Settings.

  3. Swipe up or down, or press the Up or Down arrow key to display Fax.

  4. Press Fax.

  5. Swipe up or down, or press the Up or Down arrow key to display Dial Restriction.

  6. Press Dial Restriction.

  7. Press LDAP Server.

  8. Press Enter # Twice, On, or Off.

  9. Press Home(Home).

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J4510DW

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