Please try the following steps.

1. Press the [On/Off] button once and see if the LED lamp turns to green.
   If yes, the size of the DK roll installed in the printer does not match the label size selected in P-touch Editor. Change the DK roll in the printer or change the label size selected in the P-touch Editor.


2. Turn off the printer. (Hold the [On/Off] button until the LED lamp goes off.)


3. Disconnect the communication cable (network or USB) from the printer (not the power cord).


4. Turn on the printer. If the Status LED lamp continues to flash in red, the printer needs to be service.


5. Press the [Feed] button. If the LED lamp starts to flash in red after pressing the [Feed] button, then DK roll may not have installed into the printer correctly. Try to reinstall it again.
    

   <How to reinstall>

   1. Turn off the printer. (Hold the [On/Off] button until the LED lamp goes off.)
   
   
   2. Lift up the top cover and remove the DK roll from printer.
   
   
   3. Reinstall the DK roll back into the printer. Ensure the leading end of the roll is at the top of the roll pointing toward the front of the printer and the tape of label is NOT under the foot of the right spool. The foot has to make direct contact with the five switches located on the right side of the DK Roll compartment.
   
   
   4. Thread the end of the roll into the slot until you can see the edge of the roll form the front of the printer.
   
   
   5. Close the top cover.
   
   
   6. Turn on the printer and the LED should light up in green.
   
   
   7. Press the [Feed] button once; the LED should remain lit in green. If not, try reinstalling the DK roll again.
6. Reconnect the cable (network or USB) to the printer and try to print out a label.


7. If the LED lamp flashes in red, try another cable or another network outlet or USB port of the computer.


8. Try to uninstall the printer driver and then reinstall it.

If the problem persists, your printer may require service.

Please click "Contact Us" in the top right corner of this page to contact Brother Customer Service.