FAQ's & Troubleshooting

Light Indication

What do the LED indications mean?

The technical term for the lights on the front of your Brother machine is Light Emitting Diodes (LED's).

 

This FAQ explains the meaning of those different LED indications.

 

[LED indication]

 

The Ready (Green) LED is flashing.
The Toner, Drum and Error LEDs are off.

LED indication - WARMING UP/ COOLING DOWN/ RECEIVNG DATA/ DATA REMAINING

Meaning of LED Indication:

  • WARMING UP
    The machine is warming up.

  • COOLING DOWN
    The machine is cooling down.
    Wait for a few seconds until the inside of the machine has cooled down.

  • RECEIVING DATA
    The machine is either receiving data from the computer or processing data in the memory.

  • DATA REMAINING
    There is remaining print data in the machine memory.
    If the Ready LED is flashing for a long time and nothing has printed, press the Go button to print the remaining data in the memory.

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[LED indication]

 

The Toner (Yellow) LED is turning on for 2 seconds and off for 3 seconds.
The Ready (Green) LED is on.
The Drum and Error LEDs are off.

LED indication - TONER LOW

Meaning of LED Indication:

  • TONER LOW
    The toner cartridge will need to be replaced soon.
    Buy a new toner cartridge and have it ready for when REPLACE TONER is indicated.

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[LED indication]

 

The Toner (Yellow) LED is on.
The Drum, Error and Ready LEDs are off.

LED indication - REPLACE TONER/ CARTRIDGE ERROR/ NO TONER

Meaning of LED Indication:

  • REPLACE TONER (Stop mode)
    Replace the toner cartridge with a new one.
    Please refer to the instructions, "REPLACE TONER".

  • CARTRIDGE ERROR
    The drum unit assembly is not installed correctly.
    Take the drum unit out of the machine and put it back in.
    Please refer to the instructions, "CARTRIDGE ERROR".

  • NO TONER
    Open the front cover, install the toner cartridge.
    Please refer to the instructions, "NO TONER".

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[LED indication]

 

Toner (Yellow) LED is on.
The Ready (Green) LED is on.
The Drum and Error LEDs are off.

Meaning of LED Indication:

  • REPLACE TONER (Continue mode)
    The machine continues printing until the LED indicates TONER ENDED.

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[LED indication]

 

The Toner (Yellow) LED is on.
The Error (Red) LED is on.
The Drum and Ready LEDs are off.

LED indication - TONER ENDED

Meaning of LED Indication:

  • TONER ENDED
    Replace the toner cartridge with a new one.
    Please refer to the instructions, "REPLACE TONER".

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[LED indication]

 

The Drum (Yellow) LED is turning on for 2 seconds and off for 3 seconds.
The Ready (Green) LED is on.
The Toner and Error LEDs are off.

LED indication - DRUM END SOON

Meaning of LED Indication:

  • DRUM END SOON
    The drum unit will need to be replaced soon.
    We recommend that you get a new drum unit to replace the current one.
    Please refer to the instructions, "REPLACE DRUM".

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[LED indication]

 

The Drum (Yellow) LED is on.
The Ready (Green) LED is on.
The Toner and Error LEDs are off.

LED indication - REPLACE DRUM

Meaning of LED Indication:

  • REPLACE DRUM
    Replace the drum with a new one.
    Please refer to the instructions, "REPLACE DRUM".

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[LED indication]

 

The Error (Red) LED is on.
The Toner, Drum and Ready LEDs are off.

LED indication - NO PAPER T1/ MANUAL FEED

Meaning of LED Indication:

  • NO PAPER T1
    Put paper in the paper tray. Then press the Go button.

  • MANUAL FEED
    Put paper in the manual feed slot.
    Please refer to the instructions, "Print on labels and envelopes."

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[LED indication]

 

The Error (Red) LED is flashing.
The Toner, Drum and Ready LEDs are off.

LED indication - FRONT COVER OPEN/ FUSER COVER OPEN/ JAM TRAY1/ JAM INSIDE/ JAM REAR/ JAM DUPLEX/ MEMORY FULL/ PRINT OVERRUN/ SIZE ERROR DX/ SUPLEX DISABLED

Meaning of LED Indication:

  • FRONT COVER OPEN
    Close the front cover of the machine.

  • FUSER COVER OPEN
    Close the fuser cover located behind the back cover of the machine.
    Close fuser cover

  • JAM TRAY 1 / JAM INSIDE / JAM REAR / JAM DUPLEX
    Clear the paper jam.
    Please refer to the instructions, "Clear paper jams."
    If the machine does not start printing, press the Go button.

  • MEMORY FULL
    The machine memory is full and the machine cannot print full pages of a document.
    Please refer to the instructions, "MEMORY FULL".

  • PRINT OVERRUN
    A print overrun occurred and the machine cannot print full pages of a document.
    Please refer to the instructions, "PRINT OVERRUN".

  • SIZE ERROR DX (only if the Automatic 2-sided/duplex printing is supported)
    Set the correct paper that you want to use, or load the same size paper that you selected in the current driver setting. For the details of paper size, please refer to FAQ, "What is the recommended paper?" Press the Go button.

  • DUPLEX DISABLED (only if the Automatic 2-sided/duplex printing is supported)
    Put the duplex tray in the machine and close the back cover.
    Put duplex tray back in and close back cover

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[LED indication]

 

The Drum (Yellow) LED is flashing.
The Error (Red) LED is flashing.
The Toner and Ready LEDs are off.

LED indication - DRUM ERROR

Meaning of LED Indication:

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[LED indication]

 

The Drum (Yellow) LED is on.
The Error (Red) LED is on.
The Toner and Ready LEDs are off.

LED indication - DRUM STOP

Meaning of LED Indication:
  • DRUM STOP
    Replace the drum unit with a new one.
    Please refer to the instructions, "REPLACE DRUM".

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[LED indication]

 

The Toner (Yellow) and Drum (Yellow) LEDs are flashing.
The Error (Red) LED is flashing.
The Ready (Green) LEDs is flashing.

LED indication - SERVICE CALL

Meaning of LED Indication:

  • SERVICE CALL

    1. If you see the service call indication, turn off the power switch, and then turn it back on and try to print again.
    2. If the error is not cleared after turning the power switch off and then back on, press the Go button, the LEDs will light up as the images below to identify the error. Report the error status to your dealer or Brother Customer Service.

      image Main PCB failure:
      The Error (Red) LED is on.
      The Toner, Drum and Ready LEDs are Off.

       

       

      LED indication - Main PCB failure

      image Fuser unit failure:
      The Toner (Yellow) LED is on.
      The Drum, Error and Ready LEDs are Off.

       

      LED indication - Fuser unit failure

      image Laser unit failure:
      The Drum (Yellow) LED is on.
      The Toner, Error and Ready LEDs are Off.
       

       

      LED indication - Laser unit failure

      image Main motor failure:
      The Toner (Yellow) LED is on.
      The Error (Red) LED is on.
      The Drum and Ready LED are off.

       

      LED indication - Main mortor failure

      image High voltage failure:
      The Toner (Yellow) LED is on.
      The Drum (Yellow) LED is on.
      The Error and Ready LED are off.

       

      LED indication - High voltage failure

      image FAN failure:
      The Drum (Yellow) LED is on.
      The Error (Red) LED is on.
      The Toner and Ready LED are off.

       

      LED indication - FAN failure

      image Zero Cross Error:
      The Toner (Yellow) LED is on.
      The Drum (Yellow) LED is on.
      The Error (Red) is on.
      The Ready LED is off.

       

      LED indication - High voltage failure

       

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If your question was not answered, have you checked other FAQ's?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW

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