Clear paper jams.

When the paper jam occurs, the following LED indications is shown on the control panel. The Error LED is flashing.

 

LED indication - Paper Jam

 

Please follow the steps below to solve the problem:

  1. Open the front cover and leave the machine for at least 10 minutes to cool down.
    Open front cover

    • After you have just used the printer, some internal parts will be extremely hot. Wait at least 10 minutes for the machine to cool down.
    • To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.
      Do Not Touch
  2. Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out of the paper tray opening.
    Remove paper jam
    • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
    • To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.
      Do Not Touch
  3. Close the front cover.

    Do not put the drum unit and toner cartridge assembly back in at this point.

  4. Pull the paper tray completely out of the machine.
  5. Use both hands to slowly pull out the jammed paper.
    Pull paper tray

  6. Open the back cover (face-up output tray).
    Open back cover

  7. Pull down the tabs at the left and right hand sides to open the fuser cover (1).
    Open fuser cover
  8. Using both hands, gently pull the jammed paper out of the fuser unit.
    Remove paper jam
  9. Close the fuser cover (1) and the back cover (face-up output tray).
    Close fuser cover and back cover
  10. Pull the duplex tray completely out of the machine.
    Pull duplex tray

  11. Pull the jammed paper out of the machine or the duplex tray.
    Remove paper jam
  12. Make sure that the jammed paper does not remain under the machine from static electricity.
    Check paper jam
  13. Put the duplex tray back in the machine.
  14. Put the paper tray firmly back in the machine.
  15. Push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    Take toner cartridge out of drum unit
    • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once
    • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
      Do Not Touch
  16. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
    Set toner cartridge
  17. Open the front cover. Put the drum unit and toner cartridge assembly back into the machine.

    Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in your Brother machine.

    Put drum unit and toner cartridge assembly
  18. Close the front cover.
  19. Make sure that the Error LED is off and then, the Ready LED lights. If the machine does not start printing automatically, press the Go button.

Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in your Brother machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.